"Blood taking department (children)"

About: Hospital Of St Cross (Rugby)

Fantastic service for children the new room, toys and large chair for children were brilliant the staff were skilled and very very kind, I noticed they were very busy, but still maintained positive friendly attitudes towards patients

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Response from Hospital Of St Cross

Thank you for providing feedback on your family's experience of attending the new Friends Blood Taking Unit at the Hospital of St Cross in April 2016.

I am delighted to hear that your family had such a positive experience in our hospital and that our staff were skilled and kind.

Our staff have worked hard to develop the new unit, and so it's encouraging to hear that the new facilities are helping to improve the experience for young patients.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

I have passed your kind comments onto the hospital manager, and the manager of the unit so that they can be shared with the team.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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