"Ambulance Late Arrival"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by indiana500 (as ),
Called 999 for an ambulance for my wife spoke to a 999 operator who informed me their system had crashed, who then proceeded to take details by hand.
Informed him my wife had only been discharged from Poole hospital 2 days before after spending 7 days on the surgical ward, and at the point of the 999 call was again experiencing the same symptoms.
Potential heart failure (Having A. F) and had been diagnosed with a bowel disease to add to complications also having breathing difficulties having had 2/3 of her right lung removed due to cancer 1 year early.
MY COMPLAINT: -
The ambulance finally arrived after 1hour 22 min.
MY PRAISE: -
The two female paramedics that attended Lorna and Sam (late through no fault of theirs) can only be described as the best, and extremely professional at their job and very caring throughout. THANK YOU TO BOTH OF THEM.