"Cancelled operations for the third time"

About: North Manchester General Hospital / Trauma and orthopaedics

(as the patient),

After having an accident in September 2015 I was referred for an mri scan on my knee to find out if had torn my acl and damaged my cartilage. Was informed that an operation was needed and that it would be around February 2016.

Well I had my first letter for my pre op for the 2nd week of March and letter that I was booked in 11 days later for the op. On attending my pre op was told that date had been cancelled and moved to next week; I thought fair enough it's only another week that will be fine.

Yet 3 days later I received a letter cancelling that date too so I contacted the bookings depth to be given a date for this week. I got hospital bag ready organised childcare as I'm a single parent cancelled bookings I had as I'm also self employed and allowed a few weeks recovery period. One day before my surgery I received a phone call informing me that my op the following day was cancelled as the surgeon was now having a study day.

I tried to contact PALS with no success a voicemail left followed by more calls going straight to answer machine so email was sent giving brief description of my complaint against has been ignored.

I am now approximately 26 weeks since referral which in reading is over your 18 weeks promise as stated in the NHS Constitution and no new date offered.

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Response from North Manchester General Hospital

I apologise for the significant delay in having your operation due to cancellations. If you could kindly provide your details to Mrs Emily Hoyle Senior Directorate Manager she will investigate the delay and get back to you. Please contact her personal assistant Christine Marshall on 0161 627 8811