"emergency part for nebuliser"

We came for a break at the weekend, when we arrived my mother (who has severe COPD) noticed she had forgotten her mouthpiece for her nebuliser!

I went to Boots in Keswick who advised me to contact the hospital as they didnt stock the part needed.

I telephoned the hospital at 18:05pm - the receptionist took my details, the nature of the query and said they would get the nurse to ring back within 30 minutes.

I got a call back within 15 minutes, they didnt have a mouthpiece but they did have a mask we could try in the machine.

We went to collect the mask which was on reception ready and waiting!

took the mask and thankfully it did fit - major problem solved thanks to the wonderful staff that dealt with the call.

Cannot thank them enough, it would have meant a 4 hour round trip back home to get the part.

Wonderful service and the person on reception was so pleasant, thank you all!

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Responses

Response from Keswick Hospital

Thank you very much for taking the time to leave your very positive comments for Keswick Hospital, I will ensure that they are made aware of your kind words.

Hope you and your mother had a lovely weekend and return to Cumbria again in the future.

Take Care

Sylvia

Interim Experience of Care Manager

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