"Lack of triage causes long wait and frustration"
About: Cambourne Redruth Community Hospital Cambourne Redruth Community Hospital TR15 3ER
Posted by Anonymous
I visited Minor Injuries the other day after stitches in my leg opened up and I couldn't stop the bleeding. Unfortunately, due to a shortage of staff, it didn't open that day until 1 pm. I arrived at 1:05 pm, and I was behind a long queue of people. They seem to have now combined the Minor Injuries with the Urgent Care Walk-In Clinic, and I just hope that they will separate the two once Cardrew closes. The reason? There was no one doing triage so patients were seen in order of arrival, not in order of importance. It meant that the elderly gentleman, who had an ache in his shoulder for a few weeks but who couldn't get an appointment with his GP, and the teenager, whose mum said that he'd had a rash on and off since October and had run out of his cream but also couldn't get in to see the GP, were seen before me while I waited and bled all over the place. I was bleeding so much that one of the unit's assistants came out and place an absorbent mat under my leg to catch the blood! And the couple who were sat opposite me were worried because I began to lose colour and was a bit faint. But still, everyone was seen in order of arrival. I probably would have been better driving all the way to Treliske because at least they actually do have triage there and you are seen in order of importance. Once I was finally seen, the nurse was lovely. It's just a shame that the unit is so disorganised at the moment. I'd like to say that I would come back again, but with Cardrew closing and more people coming to the Urgent Care Clinic, I'm more likely to just head to Treliske, rather than use the hospital that's only 5 minutes from my home.