"Vasectomy reversal March 2016"

About: Bmi - The Winterbourne Hospital

Appalling service. Surgeon was fantastic and majority of nurses were wonderful. But getting any information once you've committed to paying is impossible. We were messed around terribly and given incorrect information on the process for the day a number of times. We nearly withdrew two weeks before the op and it was a huge mistake not to. My wife complained and was given every assurance it was all sorted. We arrived on the day to find that half the information we had been given was misleading, a nurse was rude to my wife who was so distressed we discharged ourselves early and decided not to attend for the post op. But it didn't end there! Even after cancelling this appointment four times we still received a message reminding us to attend our appointment. Would never recommend this hospital the service is not up to the standard you will expect for the private healthcare price tag.

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Responses

Response from Bmi - The Winterbourne Hospital

I am so very sorry that your experience at this hospital fell below your expectations.

I wish you had been able to raise your concerns at the time, particularly as they are not typical of the feedback that our patients provide.

We strive to ensure that every patient has a positive experience and would wish to ensure that where we do meet patient expectations, we have the opportunity to review our services for the benefit of patients.

We would be very happy to meet with you, or to talk on the telephone with you so that we can learn lessons from your experience as fully as possible.

If you feel that this would be useful for you please do contact us on 01305 263252.

Kind regards

Bethany Bishop

Director of Nurisng

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