"I am currently a patient at Parklands Psychiatric Hospital"

About: Adult mental health / Inpatient services (Acute and Intensive Care Unit)

(as the patient),

I am currently a patient at Parklands Psychiatric Hospital (Acute Care Unit) in Basingstoke and have to say that on the whole my care has been acceptable but there is a lot of room for improvement.

Not all patients are able to ask for help (as it is not in their nature) and we have been promised for weeks that our "allocated" nurse / support worker for the day would spend at least 5 minutes with us each time they are working to see how we are. This does not happen.

Also, some of the staff are not in any way approachable which makes asking for help all the more difficult. If we are able to ask for a chat we are sometimes told by our "allocated" nurse/support worker that they are busy and would be with us in 5-10 minutes which is fair enough but we can still be waiting weeks later for that chat.

I appreciate that staff are busy but they lock themselves away in the office rather than be on the ward which makes some of us patients feel that the staff wish to put a barrier between them and us and not interact with us.

On a good note some of the staff are wonderful and make us feel as if we deserve support and help which is very important given the vulnerability of patients due to the nature of their illnesses.

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Responses

Response from Patient Opinion

Hi India0322,

I just wanted to let you know that it is only within the last couple of days that we have assigned your posting to Hampshire Partnership Trust therefore it's only now that they have been made aware of your experience. They will be responding very shortly.

With best wishes,

Amy

Patient Opinion

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Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Thank you for this feedback which is always appreciated. A more detailed response to your comments will be posted in the next few days. If you would like to discuss your concerns directly with someone, then please contact the Patient Advice and Liaison Service (PALS) and Complaints Team on 023 804705265 or e-mail: hp-tr.complaints@nhs.net

Response from Consumer Experience and Engagement Officer, Consumer Experience and Engagement Team, Southern Health NHS Foundation Trust

Your concerns have since been forwarded to the Adult Mental Health Directorate for this Trust who have provided the following response: Thank you for your comments. We are sorry that the positive experience you have had with some staff has not been consistent. It is always our intention to maintain high standards at all times. It is important that there is an opportunity for you to talk to a member of the ward team about your concerns. The Patient Advice and Liaison Service (PALS) and Complaints Team can support you with addressing such matters. They can be contacted on 023 804705265 or by e-mail.