"total lack of communication and care"

About: Darlington Memorial Hospital

Totally discussed with my mums treatment, not kept in hospital after a procedure, even though she was told she would be kept in over night, due to the risks. Re-admitted 2 days later with complications from the surgery, which in turn caused pneumonia.

Supposed to be nil by mouth, was still brought food for a further 2 days. When one of her medications was sent up in tablet former instead of liquid, the nurse insisted she take it.

Mum ended up in hospital for 8 weeks severely ill for most of her stay.

I would never recommend a stay in Darlington Memorial


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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mum's recent treatment at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with her care and experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns about your mum's care for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperienceCDDFT@nhs.net If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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