"Great team"

About: Burnley General Hospital

I had my second cataract operation yesterday what a great service. The team work so well together. Once again my vision has improved virtually straight away. Like anyone having an operation you are anxious the staff are great at reassuring you. Keep up the good work.

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Response from Burnley General Hospital

Dear Angie

Many thanks for your feedback regarding your recent cataract operation at

Burnley General

Hospital, and thank you for taking the time to do so a second time.

I am so pleased that your second operation went well and that you received a great service.

It is lovely to hear that the team work so well together and that your vision improved virtually straight away.

I have forwarded your comments onto the team who I am sure will be delighted to hear that your experience with us was so positive.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.Ritchie@elht.nhs.uk

Many thanks again and Best wishes

Helen Ritchie, Senior Patient Experience Facilitator

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