"Staff seemed to be in a rush"

About: Lincoln County Hospital / Ear, Nose and Throat

(as the patient),

Reception gentleman very friendly but the nurse I saw I felt was in a rush, my appt was at very close to the closing time and they were quickly doing my hearing test and seemed rushed, then the doctor asked the nurse to check my ear drum and and they commented to me that it was very typical that they would be asked to do this right before they were supposed to finish work

I fell that the doctor I then saw I don't feel explained things to me as on my last visit I was diagnosed with one thing and on this visit it was something totally different and something that I believe would/ could have been noticed previously! So I'm confused about how everything is now different and although I'm not a doctor I don't get why the two doctors have two different views! Overall an end of day appt when everyone seemingly want to get off home, would not be my first choice next time.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Veralynn78,

Thank you very much for taking your time to leave feedback on the Patient Opinion website.

Can I start by apologising for the fact that your experience of visiting the clinic was not a good one. Whilst you have not given your full details, which is fine, I believe I have been able to identify the incident from the details you have given.

Having spoken to the audiologist involved, I am told the doctor requested an audiogram be undertaken, which was completed before 5.00pm, at which time the audiologist would normally finish for the day (her working hours are 8.30am to 5.00pm).

At 5.05pm she was preparing to leave, having closed down her systems and locked up, when she was approached again by the doctor and asked if she would undertake a tympanogram. This she agreed to do, rather than having to ask you to return at another time to complete the tests.

I am sorry if, as a result of this, the audiologist appeared to be somewhat rushed. She has confirmed that was not her intention and she apologises if that was the impression you received.

Sara Gibson

Chief Audiologist