"Not great"

Reception staff seemed rude and not at all welcoming or attempting to make people feel comfortable.

Was offered a session every 3 weeks, which is not frequent enough to ensure good mental health.

The woman I saw didn't give me a chance to say everything I wanted and needed to in order to get the proper support. There are now big gaps in what they know about me.

On top of this, I have to wait about 5 weeks until they can see me again. With being transferred from child services, I've been having weekly sessions of CBT.

To leave me 5 weeks with no support is not safe and is detrimental to my mental health.

Not too impressed so far, and wouldn't recommend.

Story from NHS Choices

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Response from Open Minds Grimsby

We are sorry to hear you have had this experience and will endeavour to resolve the concerns and keen to continually improve the service.

If you felt able you can discuss your concerns with the person you are seeing, or alternatively you can contact our Patient Advice and Liaison (PALS) team who deal with complaints and feedback.

Email: info.navigo@nhs.net

Call: 01472 583040

Write to us: NAViGO PALS & Complaints

NAViGO House, 3-7 Brighowgate, Grimsby, DN32 0QE

Kind regards,

NAViGO Information

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