"NHS 24's 111 line was busy...."
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)
Posted by Warped and Twisted (as ),
I live and work on the South end (the Ross) of the Isle of Mull. A retail customer tripped in our parking lot and fell face first into his car (I assume this would considered a head injury? ) his teeth cut right through from the inside of his mouth to the outside of his face (below the nose). I did my best with 1st aid, offering sterile wipes and sterile dressing for the customer to self administer.
I am assuming that he would require stitches. It was outwith our normal Bunessan surgery hours, so I phoned 111 (as it was not a 'life threatening' injury as far as I could tell) the 111 line was busy, for over 10 minutes I was in the phone queue before the customer left, with his wife and children in the car, to make the 45+minute drive to the nearest A&E in Craignure Mull.
I am terribly unhappy, knowing that there was a Doctor next door to the surgery only 5 minutes away that could have properly cleaned and taken appropriate measures with the cut, but more importantly deemed the man safe to drive, after a head injury! Instead, they headed off on a 45+ minute trek on single track/ poorly maintained roads with children in the car.
I am very disappointed, and fear what may have happened after they left me.