"Endoscopy Unit - Colonoscopy Out-patients"

About: Charing Cross Hospital

I received a colonoscopy today at the West Wing Endoscopy Unit at Charing Cross. All of the preliminary booking information was sent out and questions answered when I called - such as anaesthetic procedure options, the staff involved in the procedure etc.

Both the nurses and the Consultant performing the procedure were kind, friendly and patient.

I had a lot of questions and concerns before the procedure about pain relief/sedative options and was able to talk them through with the nurse and the consultant who was doing the procedure and come to an agreed procedural plan of pain relief without sedation.

Even though I did not receive sedation, the Consultant was very careful and considerate to achieve minimal discomfort throughout. They also talked me through the whole process as seen on the screen.

The nurses fully explained the results and treatment plan going forward. The whole team worked together to make the procedure as pleasant and reassuring as possible. The hospital also provided gown, dignity shorts and slippers, and the environment was clean and comfortable.

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care in the Endoscopy Department at Charing Cross Hospital.

Thank you for taking the time to post your comments on NHS Choices.

Patient Advice & Liaison Service has passed your comments to the relevant service managers.

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