"Missing clinic letters"

About: University Hospital Aintree

I find it very strange that my appointment letters arrive but copies of clinic letters always go missing.

Yes I've filled in the form saying I would like to be copied in but yet again I've had to phone to check if the letter has been sent.

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Responses

Response from University Hospital Aintree

Hi Kirsty,

Thank you for your feedback. We're sorry to hear of your frustration with the communication from our Ophthalmology department. We'll pass on your comments to the department and in the meantime, if you would like to take this further, you can contact our Patient Advice and Complaints Team: complaints@aintree.nhs.uk, 0151 529 2400 or by writing to:

Patient Advice and Complaints Department

Aintree University Hospital NHS Foundation Trust

Lower Lane

Liverpool

L9 7AL

Thank you.

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