"Dermatology unti in Aberdeen Royal (ARI)"

About: Aberdeen Royal Infirmary / Dermatology

(as the patient),

I recently visited the dermatology unit at Aberdeen Royal Infirmary for chronic excema which was the result of a referral from my GP and a private dermatologist.

The student doctor i saw was lovely and confirmed all my details that i had previously given to the private clinic, my symptoms and current treatments. However when she then invited through the consultant, I have to say i was incredibly insulted by what seemed to me to be the consultant's flippant attitude. Without asking anything about my case, the consultant talked about societal pressure for women to shave their legs and that was what was wrong with me - I have excema all over my body to the extent that i cannot sleep and am uncomfortably itchy most of the time, which severely affects my social and professional life.

This doctors attitude was unprofessional and insulting. The consultant then proceeded to discuss another patients treatment with the student for five minutes, eating into the time that i had for my appointment - which i had waited 4 months for.

I admit that my skin was uncharacteristically looking good that day, but without a proper discussion with me who were they to understand my real problem?

I have lost faith in the clinic now and am considering paying again for private care - when this service is meant to be paid for out of my taxes, should this level of care not be taken more seriously?

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Responses

Response from Anne Marie Walsh, Clinical Quality Facilitator, Quality, Governance and Risk Unit, NHS Grampian

I can see you shared your experience on Patient Opinion some time ago. I am sorry that your experience was not a positive one. We have only recently started working with Patient opinion so please accept our apologies in not getting back to you at the time. If you have any further feedback about the experience you described please get in touch.

We are keen to listen to stories of patients and carers and, going forward, we plan to respond quickly to all stories we are alerted to from now on.

Best wishes

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