"I have never attended as a patient,"

About: Royal Oldham Hospital

As a healthcare professional myself, I can see clearly through the feedback given, which should be responded to with honesty and clarity.

I E, I took my child there and waited, my sick child wanted to go home, so I took him.

Obviously he was not sick enough to attend Accident and Emergency, which the name itself states life threatening, as is what you are there for.

I am not surprised the staff were described as rude and uncaring.

I have always said walk in centres should be alongside A/E and patients like that should be screened and sent to the appropriate department.

GP surgerys should be left alone and the aforesaid put into place.

Take away finance and separate buildings of which Oldham has far too many think about the service you give and stop blaming the staff on the front line.

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Responses

Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

If you require any further assistance then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 604 5897 or alternatively email Pals@pat.nhs.uk.

Regards

The Pennine Acute NHS Trust

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