"Unprofessional"

Unprofessional reception staff (chatting and giggling about their personal lives whilst I waited apprehensively in the waiting room).

Very relaxed doctor who seemed bored and disinterested. They provided little information about the procedure or benefits available. I would not recommend until they all became a little more professional and empathic of patients needs.

Story from NHS Choices

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Responses

Response from SK: N Leicester

Hello

Thank you for your feedback. I'm sorry to hear you've been disappointed with the standard of service you received. We pride ourselves in giving excellent customer care and so I have passed your comments on to our Medical Standards Team who will look into this issue.

Kind regards

Zoe

sk:n adviser

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