"Failure to respond by PALS and complaints team...."
About: Frimley Park Hospital (Frimley) Frimley Park Hospital (Frimley) Frimley GU16 7UJ
Posted by Anonymous
I contacted PALS on behalf of a friend who was unwell and who had their appointment in the emergency gastroenterology clinic cancelled without discussion or being given a reason. They needed to be seen by specialist and appointment brought forward.
Unable to make contact with secretary and the call was not diverted to another but went to voicemail.
Not helpful. I then contacted PALS but went to voicemail also.
I then contacted operator and was put through to complaints. I explained the situation and was reassured that I would recive a call back within the hour.
This did not happen.
Disgusting, worrying that them customer services team have failed on this occasion.
I would like to know why the Trust thinks that this is acceptable and await your response.