"Day Case as Private Patient"

I was quite surprised to be shown into a small room with no window, albeit there was an air conditioner and a TV, but it felt like a cell, and in my opinion not a good environment to sit for over 2 hours. In other private hospitals, I have always been given (as a day case) a room with bed and ensuite bathroom, the latter being particularly important under some circumstances. If I am paying for the privilege of private facilities, I would expect to get them, before and after the operation.

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Responses

Response from Spire Montefiore Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to discuss your experience with you. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 01273 828 117.

I hope to hear from you soon.

Kind regards

Andy Wood

Hospital Director

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