"When I was seen in A&E ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

What I liked

When I was seen in A&E the nurses and the doctors were extremely helpful, efficient and caring. I felt the doctor treating me was very thorough. I had a severe rash over 95% of my body and was in considerable discomfort. I left the department feeling very reassured by all the staff there. I should especially like to thank the doctor who treated me.

What could be improved

On the day I attended A&E, the conditions outside were extremely icey which resulted in a LOT of people attending A&E. As such, I was there for nearly 6 hours. There were only 2 doctors for the department. I felt the staff were overworked with the volume of people needing their attention, so if anything could be improved, it would to be to have more staff.

Anything else?

A side issue of this is having to feed the meter in the car park. Not knowing how long you are to be makes pay and display a worrying thing. It is bad enough waiting for treatment without having to worry about whether or not your vehicle will be clamped.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Princess Alexandra Hospital

Thank you for your comments. We are always pleased to hear feedback about our staff and services and were delighted that your experience was mostly positive. If you would like to contact our Patient Advice and Liaison Service and let them know further details they will be able to convey your thanks to the doctor who saw you.

  • {{helpful}} of {{total()}} people think this response is helpful