"My elderly mother was admitted ..."

About: Kettering General Hospital

(as a relative),

What I liked

My elderly mother was admitted as an emergency on 20th January to the Resus Ward and then transferred later that day to Middleton Ward. She was gravely ill and received excellent treatment from all the staff who looked after her. Everyone was also very kind to myself and the rest of the family who were very upset. I do not believe she could have received better treatment anywhere.

What could be improved

She was transferred to Harrowden C from Middleton and unfortunately it seemed that they were very short staffed and were struggling to cope with the workload although the staff did work extremely hard.

Anything else?

Mum now at home - many thanks to all staff who looked after her during her stay.

Story from NHS Choices

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Response from Kettering General Hospital

Thank you for taking the time to let us know about your experience at the hospital, and for recommending the hospital.

I will pass on your thanks to the staff on the Middleton Assessment Ward and Harrowden C.

With regards to your comment about staffing, please accept my assurance that the Trust regularly reviews it’s staffing levels to ensure that patient’s receive the best possible care.

Michael Woods

Assistant Director Operations - Medicine

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