"Nobody listened"

About: Queen Elizabeth Hospital (Birmingham)

I had a emergency laporotomy only 7 months ago

Not one member of staff on the ward I was on

Believed me when I said I felt my new scar coming undo

To keep it short

I was sent home

Then back and forth to the hospital district nurses coming in and then rushed back in to the qe for a 2nd emergency operation all within 3 weeks all because staff thought they new better

And I'm still recovering and my scar still hasn't healed

Never never never again.

Story from NHS Choices

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Responses

Response from Queen Elizabeth Hospital

Dear Abi

Thank you for taking the time to provide feedback about your recent unfortunate experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear about your experience and would be keen to discuss what happened in more detail so that we can investigate and ensure any necessary actions are taken. If you are happy to discuss your concerns with us further please make contact via the Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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