"Poor Care"

About: West Middlesex University Hospital

How one person can completely overshadow the great work done by the Team .

I was in for Ureteroscopy on 23rd March 2016. The care I received from the nurse was poor and sub standard . During post recovery I found the nurse Impatient , insensitive ,unhelpful and sarcastic. The nurse seemed more concerned about going home then trying to support me in my most vulnerable moment . The nurse was openly arguing with another nurse from the theatre and discussing patient information with earshot of everyone - very poor and much needs retraining on dignity of patients .

I contrast this with the team of nurses who looked after me on the 23rd of January 2016

post recovery in Richmond ward ...they truly were angels.


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Response from West Middlesex University Hospital

Thank you for taking the time to provide us with your feedback. We are very sorry to hear of your recent experience - we would be grateful if you could contact pals.service@wmuh.nhs.uk / 020 8321 6261 so we can look into this and respond to you directly.