"I am now terrified of being admitted to hospital"

I was an inpatient here in early 2016, having had two previous stays at the Abraham Cowley Unit in recent years. This was by far the worst experience I have had in hospital. Most of the staff on Mulberry Ward completely detached from the patients; at best they were neglectful, at worst abusive. I can not understand how anyone gets better here. I spent my entire stay in a state of panic, desperately needing to get out, and was in a worse state when I left than when I was admitted. The occupational therapy team were brilliant, and very much needed, but sadly patients were often not encouraged to go to the OT groups.

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Responses

Response from Farnham Road Hospital

Thank you for your feedback: we are concerned to hear that you didn't have a positive experience when staying with us.

We urge you to contact our Patient Advice and Liaison Service (PALS) to talk through your concerns in detail. Please contact them on 01372 216202 / 216203 / 216204 or email pals@sabp.nhs.uk.

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