"Blood test department"

About: Orsett Hospital

Terrible experience while blood taking by nurse. The nurse just came back from a fag, the nurse didn't even wash their hands and the nurse was taking blood from patients....

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Response from Orsett Hospital

We are sorry that you had cause to raise concerns about your experience in the phlebotomy department at Orsett Hospital.

We would like to thank you for your feedback as all feedback is important to help us make any necessary changes to service.

May we apologise that your comments were not responded to at the time you posted them, but please be assured that your comments will have been shared with the relevant department to address with the nursing staff as appropriate.

If you still have any concerns, please contact our Patient Advice and Liaison Service (PALS) at pals@btuh.nhs.uk.

Thank you.

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