"A&E Royal Lancaster Infirmary"

About: Royal Lancaster Infirmary / Accident and emergency

(as a parent/guardian),

Took my son in with severe pain in neck, ear and jaw. The staff that dealt with us were lovely. The problem was a guy came in smearing blood all over the door, seat and floor. He was taken straight in to get covered up and brought back out to wait his turn that was great. The blood however was just left and was still there an hour later when we were leaving which is when I accidentally put my hand in a puddle of it I hadn't previously seen.

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Responses

Response from Royal Lancaster Infirmary

Thank you for taking the time to let us know about your experience at the Royal Lancaster Infirmary recently. We are pleased to hear that the staff looked after you well but are disappointed regarding the cleanliness of the waiting area as you have described it. We have passed this on to the team involved to see whether there is anything they can do to stop it happening again but if you would like to discuss this further, please contact our Patient Relations team on 01539 716621. Thank you again.

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