"Royal Brompton & Harefields Hospital"

About: Royal Brompton Hospital / Paediatrics

(as a parent/guardian),

My 5 year old son had an appointment with a paediatric respiratory consultant. Everybody that we encountered was professional and very welcoming. The environment in the waiting room was very child friendly so much so that my child is looking forward to his next visit!

Our consultant was Claire. I felt that she did an excellent job of communicating with my child. It was clear to me that she liked children (I have encountered some HCP's who seem to find children irritating! ). She explained everything fully and gave me plenty of opportunities to answer questions.

I manage a clinical service in Kent and can be somewhat critical when I access NHS services. On this occasion I felt that we had an excellent experience. Everyone from the receptionist/nurse/radiographer/medic did a great job. Thank you.

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Response from Royal Brompton Hospital

Dear Mrs Bean,

Thank you for taking the time to provide such positive feedback. Our specialist paediatric team will be delighted to know that your son enjoyed his visit and that you felt listened to and well informed. Every member of the team understands that visiting hospital can be a stressful experience for both parent and child, so they work hard to reduce anxiety by providing a friendly environment and the time for families to ask plenty of questions. Thanks again for telling us about your experience and we wish you very well for the future.

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