"Staff are shocking"

About: Darlington Memorial Hospital

I am absolutely disgusted at my visit tonight my poor father who is on ward 32 the care from this ward is terrible. My father who is disabled has had no care at all he has had an operation and since this has been what I call neglected. Was sick and left for at least 20 minutes with out a any assistance my sister had to clean him up and look after him, left in a bed slumped and food left in front of him at his paralysed side so he could not eat it. Left with no food for 24h and then told no food for him because doctor advised a light diet and someone ordered him something else ice cream he had for tea I couldn't believe it and also needed a protein drink and 4 days later received it only because my sister phoned up to say she was bringing him soup because he was hungry an absolute discase.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your father's recent admission to Ward 32 at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with his experience on this occasion and we will make sure your feedback is passed to the Ward Sister and the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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