"The way my son, partner & I were treated."
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
We came to the hospital with my 11 month old son, we were redirected by northern doctors. We brought him in as he has recurring ear infections, he was non stop screaming pulling/prodding his little ears & had a temperature.. we were greeted by a nurse who took his records and told us to take a seat. We waited upto 40 minutes to be seem by a nurse who took his ons and then we were told to take a seat back in the waiting room, where the nurse practitioner would seek us. They said it wouldn't be too long as the nurse practitioner was just finishing up. It was 3:10am when we were finally called, I'm this time not once did anyone come and ask if my in pain screaming son wanted any calpol/nurofen. We were the only people in at this point and had been from about 1:30am.. my 11 month old son was in complete agony by thus time also completely shattered. So we went into the room where he was checked, from the time we entered the room to the time we left we felt completely talked down to.. NHS time wasters.. like we were imagining my sons string of ear infections. The way the nurse practitioner spoke to us was sarcastically like we were children ourselves. The nurse checked my sons ear and throat and 'agreed' the were red and angry. The nurse went onto say that my son had a virus and they would not be willing to treat him with antibiotics, then then opted different and said they were going to check their medical book.. The nurse came back and said because he has two red ears and a red throat that it said they had to treat with caution so they were going to prescribe him with antibiotics. The nurse went on to say they were going to check their medication draw to see what they had left because they were not going to leave the draw short. It took a further 10 minutes for another nurse to bring his medication. I was just completely appalled with the way we were treated throughout our wait there.. therefore I will be making a formal complaint also I will take my son to a different hospital next time a hospital that seems to appreciate my opinion and take an actual interest in my son.