"Staff very rude"

About: Rochdale Infirmary

Just visited the Rochdale urgent care centre. The security personnel were very pleasant and asked if we had come to book in and informed the health care assistant to come to reception.

On their arrival the HCA wasn't the most welcoming assistant and very rude. The HCA rolled their eyes at a question which had to be repeated to my mother who's English isn't the best. This wasn't our first encounter with this individual and many people have to put up with this because if a member of public says anything to hospital staff they can be refused treatment but if the health care workers are rude or abrupt many don't know the complaints procedure.

I was very tempted to record this individual and post this on social media. The HCA also attended to another family who's first language wasn't English and had no respect for confidentiality and was loudly repeating their personal details.

I am shocked at how someone who is working to look after the public can be so abrupt and rude. I will definitely be putting in a formal complaint to the organisation which run this hospital.

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Responses

Response from Rochdale Infirmary

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

If you require any further assistance then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 604 5897 or alternatively email Pals@pat.nhs.uk.

Regards

The Pennine Acute NHS Trust

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