"Chaos in A&E"

About: Heartlands Hospital

My mother aged 101 was admitted to Heartlands A&E on the evening of 21st March 2016.

She had fallen the previous day, been checked by paramedics from Solihull and was told to take paracetemol.

They didn't check for any breaks or listen to her chest as she was wheezing with a bad cold.

Consequently she became seriously I the next day with Pneumonia and the doctor called an Ambulance at 2pm. It arrived 5pm.

Then my mother was dumped in a corridor that looked like a War Zone.

Absolutely no organisation and nobody came near her for several hours. After complaining, a stroppy nurse said' everyone was in the same boat.'

Then a paramedic who was hanging around offered to take moms blood pressure but admitted they hadn't used the hospital machine before.

I complained again and then suddenly there were several people around her. They realised how sick she was and tried to get her admitted.

After another 2hours.. X Ray etc., she was admitted to CDU ,It was 2am.

The care she is receiving now is good but oh dear .. please,can anybody come up with a better way of receiving very elderly sick patient at A&E ?

Come on Heartlands , surely somebody in management can come up with a better solution.

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Anonymous

I hope your mother is feeling better and I am please to hear that you are happier with the care she is receiving. I am sorry that you have had to raise concerns when your mother was admitted.

If you would like to raise your concerns more formally, you can get in contact with our Patient Services Team on 0121 424 0808 or email


Margaret Mitchell
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