"Robots or parents - I'm not sure?"
Having used the services in regard to proactively supporting a child with a working diagnosis of autism we were at moment dissapointed.
At moments we the parents found a lack of personability in using the service, which at stages didn't feel to recognise the importance of equal conversation with a father being present in attendance at appointments, nor good empathetic eye contact, warmth or making aware of supporting services available in the area, until having visited another organisation that pointed us straight away in the right direction.
At stages there presented more importance to looking at computer screens than conversing with us the parents and adding anything constructive to the pot.
At those moments we felt shipped in and shipped out.