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About: Royal Oldham Hospital

I went to Royal Oldham Hospital A&E with my kid on the Saturday 19th of March 2016 at about 9 o’clock. Children section was full of patient. There was no room to sit. The nurse was rude, there was no notice to give information about the waiting times. The children waiting room was stuffy and stink. We waited 5 hours to see a doctor, at about 2 o’clock my sick kid exhausted and wanted to go home. My kid said dad, I want to die at home in my bed not here while waiting for a doctor. I told the nurse we want to go home, the nurse threatened us to report to social service but I listened my kid and went home. I saw the doctors in the A&E they were working extra slow motions. I strongly believe they were deliberately keeping the patients waiting. A doctor working properly could have treated all the patients in the waiting room within an hour.

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Responses

Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

If you require any further assistance then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 604 5897 or alternatively email Pals@pat.nhs.uk.

Regards

The Pennine Acute NHS Trust

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