"Rude staff"

About: Darlington Memorial Hospital / Paediatrics

(as a parent/guardian),

Arrived at Darlington Memorial for a paediatric appointment; and we went to the appropriate place and we were met by the rudest person ever. It really spoilt our visit, especially when it was a poorly child we were fuming. We would have confronted the person, but we are professionals and decided a review would be the best approach. 

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit with your child to Darlington Memorial Hospital and their outpatient appointment.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Service Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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