"Unacceptable Blood test waiting time for INR test"
About: Christchurch Hospital Christchurch Hospital Christchurch BH23 2JX
Posted by Wessex models
Real problems today when I arrived for my Warfarin blood test (which must be done before 12 midday) at 9.50 am. Both waiting rooms were full to overflowing, people were standing in the inner and outer corridors. I managed to find a seat and eventually managed to be seen at 11.55 am. The man sitting next to me told me that on Friday he arrived at 10 am for his Warfarin blood test, was called at in at 1pm, only to be refused the test as it had gone midday. After waiting 3 hours he was naturally upset, and asked why a staff member could have advised that the time was up, was directed to a small notice on the wall. He came back today Monday, at 9.20, and finally got seen at 11.45 am. One elderly lady was in tears at having to wait over 2 hours, and not be seen. Apparently, of the normal 5 duty staff, one was off sick, one on holiday; and no relief staff were available due to financial constraints near to the end of the financial year. Many of the people who had been waiting hours for their Warfarin test, were likely to be turned away at midday. Absolutely disgraceful, patients suffering because of poor management.