"only got 1 star as I couldn't leave 0"

About: Queen's Hospital (Romford)

Was advised to go to a&e by a doctor that had called me back after a 111 call . The doctor from 111 was concerned about the headache I'd had on 1 side for 4 weeks as it had now got a lot worse, It was even worse if I laid down, my neck hurts and I'm being sick which he said was all worrying signs as not like a migrane. they had said a&e would be the best option as it would be the fastest route to get a scan and any other tests required .we got to a&e at 1 am was seen super fast by the nurse who sent us to majors lite and said we had a 2 hour wait well we was waiting 4 hours.

The whole time there was no staff on reception a nurse was popping to the window after a lot of patients was loosing there temper .the whole 4 hours there was a bucket of sick on the floor people sitting on floor in corridor as there was not enough seats . When I finally got seen I explained all to the doc who took my BP checked I could move arms n legs and was told go take pain killers it's probably just a migrane and if not better by Monday go back , my husband questioned it due to the 111 docs concerns so they gave me anti sickness pills and a letter to give to my gp for my gp to send for outpatients scan (that's going to be a 4 month wait at least) in the meantime I'm suffering this horrible head pain unable to eat or drink with none of the meds working . Hopefully it's not serious or it may well be too late the time I finally get the scan the 111 doc thought I needed

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience. I am sorry that you had a long wait to be seen in our emergency department. We are very busy at the moment. The advice given by the doctor in the 111 service is a telephone assessment of your symptoms. The emergency doctor who saw you was able to undertake a more complete assessment of you. This can lead to a different conclusion about your care. If you still have concerns please contact our Patient Advice and Liaison Service who may be able to assist you further. They can be contacted on 01708 435 454 or by email pals@bhrhospitals.nhs.uk.

Yours sincerely

Nadeem Moghal

Medical Director

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