"Poor attitude of doctor on ward 18"

About: Monklands District General Hospital / Cardiology

(as the patient),

Arrived at A&E with severe chest pain. I was dealt with excellently and given morphine, transferred to ward 18 and discharged next day.

Doctor said problem was muscular and I couldn't stay in hospital. I was told I would need to go on warfarin (I have irregular heartbeat), as it would save me having a stroke. When asked what if I have this pain again. the doctor replied that I should come back again. I considered his remarks to be flippant. I was expecting a suggestion of something in the nature of perhaps getting some sort of muscle relaxant or?

My overall impression of this doctor was he was uncaring and made me feel that I was bothering the hospital without good reason. The pain I had was severe enough to warrant going to a hospital for pain relief first and foremost.

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Response from Rory MacKenzie, Chief of Medical Services, Monklands District General Hospital, NHS Lanarkshire

picture of Rory MacKenzie

Dear Foxmaure

Thank you for getting in touch. I am pleased that the care and treatment you received through Monklands A&E and then ward 18 was excellent and that you were discharged the next day.

I am sorry that the attitude of the doctor was perceived as flippant and uncaring. Clearly this is not what I would expect. Learning from patient experience is very important to us and I would be grateful for the opportunity to look into this further on your behalf. If you would be happy for me to do this please contact Patient affairs on 01236 713065.

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