"Child visit to A & E"

About: East Surrey Hospital / Accident and emergency

(as a parent/guardian),

My 8 year old daughter was taken to see her GP, the GP was very alarmed with her condition and insisted that we take her straight to A&E. She gave us a letter asking for my daughter to be seen urgently. We have been here for over 5 hours now and still have not been seen by a doctor. My daughter is running a very high temperature and is having difficulty breathing. Very worrying. Poor triage. Shoddy, substandard treatment. Staff working hard but far too over stretched. 

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Response from Nicola Shopland, Divisional Chief Nurse for Medicine, Surrey and Sussex Healthcare NHS Trust

Dear Surreydad

I am sorry that during a particularly stressful time we failed, in the Emergency Department, to meet expectations. If you would like to contact me on nicola.shopland@sash.nhs.uk I will look into your concerns.



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