"I was treated like I was just a waste"

The staff were horrible to me, made me want to hurt myself, especially one member of staff who shouted at me until I walked out and got my mum on for the appointment with me and then this member of staff stopped shouting.

Story from NHS Choices

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Response from Waterford House

Thank you for taking the time to post your valuable feedback on the NHS Choices website. We expect all staff in the CMHT to be respectful and compassionate at all times and we are very sorry that you were not treated in this way. The Team Manager would welcome the opportunity to speak with you with to look into what has gone wrong on this occasion, if you would like to speak or meet with her please contact Sally Spicer (New Forest CMHT Manager) on 01425 622922.

Alternatively please contact the Customer Experience Team who will also be happy to help you on 02380 874065.

Kind Regards

Jane Tibble

Customer Experience

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