"Contacting the Haematology Department by Phone..."

About: Harrogate District Hospital

I had a longstanding appointment (I year ) changed twice. The second time the doctor I should see was also changed without any explanation. I couldn't find any information about the new doctor on the hospital website so I phoned the appointment line to try and find out who they were, what their job title was and where they were based. The appointment letter made no mention of this. The address on the appointment letter was the Medical and Dermatology Day Unit but my condition has no link with Dermatology so I was puzzled.

I phoned the appointment line on 7 occasions. On three of those occasions ' please wait while we transfer you' led to the phone going dead. On one occasion I reached an automated line saying 'please say the name of the person you wish to contact - the option of staying on the line for other options again led to silence. On two occasions I should have been put through to the secretary number of the Haematology Dept but after a few rings it sounded like a fax machine and I was not able to speak to anyone. On the final time of phoning the appointment line i was given the number of the department secretary so i could ring him or her myself. I tried on two further occasions to contact the Department but again reached what sounded like a fax machine. Whether the department switches its phone over to fax to avoid answering the phone i do not know but it is not a satisfactory state of affairs. For the record i phoned 10 times on 14 March 2016 at the following times to the appointment line 14:44; 14:45; 14:49; 14:54;14:56;14:58;15.01; and the following times to the Haematology Dept 15.01;15:08; 15:31 but to no avail. I still do not know why the doctor I should see has been changed and i know absolutely nothing about the new doctor other than an initial and a surname. The letter did have a banner heading - 'You Matter Most' - Really? The Hospital's systems are not fit for purpose.

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