"appointment delays"

About: Medway Maritime Hospital

After being kept waiting until very late (all the other staff had gone home by then) I was seen by a very helpful registrar who referred me for tests and asked to see me again in four months to decide upon treatment etc. I have had the tests at another hospital as the waiting list at Medway was very long. However, despite positive results I am still not receiving adequate treatment. My follow up appointment with the specialist has now been cancelled twice and is now not due until the end of May (nearly 9 months later instead of 4). In the meantime I am left in daily pain due to inadequate treatment. I understand that the department is very busy and that sometimes delays are unavoidable, but this does not help my suffering. I have been ill enough to require hospital treatment for the first time in my life this year and it has been a nightmare with Medway hospital. There seems to be a severe lack of communication within the hospital.

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Response from Medway Maritime Hospital

We are sorry that the care you received was not of the quality that you would expect.

We would like to look into your concerns in more detail but will require some more information from you first. Please can you contact our PALS Team on between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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