"Hiatus hernia"

My first appointment wit the Consultant lasted 5 minutes and was very rushed, once I had explained my symptoms and they diagnosed it as hiatus hernia I was then being shown to the reception to complete paperwork. I didn't have the opportunity to ask questions.

The Consultant told me that I would receive an appointment within 6 weeks, however, I did not receive one until 12 weeks later.

On 3/3 I attended the hospital to undergo a camera down the throat procedure. I was shown to a room and the nurse filled in some paperwork and left me there for 1 hour. The Consultant then came into the room and said they would spray my throat, I said that I preferred the sedative method, they said that everyone normally goes for the spray. I said that I was shocked that I was not even asked which method I preferred, they seemed very annoyed and said that I would have to wait for a bed. At this point I was feeling very nervous. In theatre I was given throat spray and a sedative, however, the Consultant did not wait for the sedative to work and I could feel the tube going down my throat. It was awful.

Years ago I underwent the same procedure in Northampton general hospital where I received excellent treatment, they gave me a sedative and waited for me to dose of, I did not feel a thing.

This hospital has a feeling of 'cattle market' about it, the waiting rooms were rammed and you could not find a car parking space. Other reviews state that nhs patients like myself are treated inferior to paying patients, I have to say that I agree.

Story from NHS Choices

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Response from Woodland Hospital

Good afternoon,

I am extremely sorry that your experience has not been to the standard expected.

Please contact 01536 414515 and ask for the Matron so we can discuss your concerns and respond accordingly to those concerns

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