"the fact that I was treated with ..."

About: Chorley & South Ribble Hospital

(as the patient),

What I liked

the fact that I was treated with dignity and respect. The nursing staff were so busy and yet so willing! Night staff made me cups of tea when I couldn't sleep and chatted with me! Theatre staff were reassuring and friendly. Overall, a really positive experience

What could be improved

Unfortunately, it was a surgeon who had to be reminded by a nurse, that outdoor coats are not acceptable when they are about to examine a patient! He also had to be reminded to roll his sleeves above his elbow and wash his hands! I think that the nurses have got the cleanliness message but work needs to be done on the doctors attitudes to cleanliness

Anything else?

Despite great efforts, and I really did appreciate the food.....but it's still hospital quality and on a par with school dinners! Sorry! Overall, and taking my points into account, my stay at Chorley Hospital was a positive experience

Story from NHS Choices

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Response from Chorley & South Ribble Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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