"Before birth and beyond. Excellent care."

About: University Hospital Of North Durham

A huge thankyou to all the staff in wards 8, 9 and 10 at UHND, the community midwives and heslth visitors. The care and attention received before, during and after having my wonderful little boy has been outstanding. Thanks my health visitor for visiting antenatal and reassuring me and preparing me for baby number 2.

Thank you to staff in wards 8, 9 and 10 at UHND, the community midwives. There were times when we were being seen and staff had worked long shifts with no break, they had not had lunch and some had not even had time to go to the toilet.(known only because we overheard staff telling each other to take their break whilst going from one patient to another) we also mentioned it seemed very busy on a number of occasions and staff were always very apologetic if we had had to wait a while (which we didnt mind as we were happy to recieve good care that wasnt rushed)

When i was in labor they were 2 members of staff short that shift and lots and lots of buzzers and emergencies could be heard up and down the ward all night. Yet staff still made every effort to check i was ok and baby was ok. Ive had to return to postnatal ward for checks due to blurry vision and again staff were so busy and the wards so full. Again staff apollogised for how long we waited. Even went above and beyond and brought my post natal notes to my home at 9pm after a very long shift, as i had left without them and needed them the next day for my day 5 midwife visit. I love our NHS and cant thank the staff enough for what they do.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Maternity Department at the University Hospital of North Durham.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Maternity Department to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774