"What Should I expect?"
About: St Helens and Knowsley Hospitals NHS Trust St Helens and Knowsley Hospitals NHS Trust Prescot L35 5DR
I was not disappointed with the Hospital in terms of treatment, but rather with inadequate information on appointment letters...Having got up at 6pm. to have a quick breakfast; shave and shower and to leave in time to catch two buses from Runcorn for Whiston Hospital, in anticipation to have a melanoma removed from my face, I was extremely disapointed to find out that it was not the case, but rather a verbal explanation of what the Surgeon would do to remove the melonoma and possible side effects after the removal...precisely the same information that I had given to me in the printed form! for me it was a complete waste of my time and also the Surgeon's ....Surely when a patient receives the original appointment it should say what it is for, not to imply it is what you are expecting to have done...as a result
I won't be going again and will put up with my condition as I have lost confidence in appointments...Henry Stephenson.