"A day in A&E to forget"
About: Lincoln County Hospital / Accident and emergency Lincoln County Hospital Accident and emergency Lincoln LN2 5QY
Posted by Disappointed99 (as ),
My wife suffers from a heart condition that causes her to collapse without warning. She also suffers from a chronic back condition following a fall which has damaged her central nervous system so that when she collapses the jolt to her neck causes severe pain in her neck and back, which goes into spasm and causes her legs to go numb so that she cannot mobilise. These collapses happen periodically so we are familiar with the situation and know what medications and dosages she needs to effect recovery in the shortest time. We always call an ambulance when she collapses and the paramedics always take her to A&E.
Recently my wife collapsed and was taken into Lincoln A&E by ambulance. The paramedics gave her Entonox for the journey which helped with the chronic back pain.
When she got to A&E about 10am she explained everything to the doctor including the medications and dosages that she needs in order to overcome the back pain and enable her to go home in a few hours. The doctor ignored her advice and gave her minimal doses which were totally inadequate. As a consequence her chronic back condition deteriorated. She was in extreme pain and she lost sensation in her legs and feet so that she could not mobilise. She was ignored for hours on end. At around 7pm it felt like the doctors suddenly decided that they wanted my wife out of the treatment bay which she had occupied all day while A&E filled up with casualties waiting for treatment.
They asked what treatment she needed in order to go home. As before she told them the medications and doses she needed to start recovery which this time they gave her. She told them that she couldn't mobilise and therefore couldn't go home so eventually after 11pm she had to be admitted to the hospital proper where she spent the night.
I collected her the following day by which time sensation had returned to her feet and legs. However, the constant chronic pain she suffered for in excess of 12 hours had taken its toll and she spent the next 3 days in bed.
When we lived in Suffolk we had a care plan for my wife's treatment in A&E so that the staff and doctors knew what to do and she could be discharged home in 4 hours. Lincoln hospital has so far refused to grant one. They do not believe it is necessary.
We feel totally let down by Lincoln County Hospital A&E department.