"Amazing staff and centre"

Our son was admitted to the secure unit at the Becklin Centre in early January.

He was able to stay until he felt confident enough to leave - that was a big plus.

Visiting was pretty flexible and we and his friends were treated very well.

The staff were, overall, amazing. Of course there were times when we got frustrated and would have liked to have seen things done differently. However we appreciate that we're all human - even the great team that works there - and we can make mistakes and we get stressed and tired. I didn't see anything that overly concerned me in the secure unit.

I do find it hard to reconcile our experience with the reviews from some other people. Perhaps there has been an improvement in procedures and standards. All I can say is thank you for being there for our son and for us, and don't let anyone tell you that you're not doing a wonderful job under very challenging circumstances.

Story from NHS Choices

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Responses

Response from Becklin Centre

Thank you very much for sharing your positive experiences.

It is always encouraging to hear when things go well.

I’m really pleased you found staff at the Becklin Centre so helpful. I will pass on your positive comments to all the staff concerned.

Thank you again

Clare Blackburn

PALS, Complaints & Claims Manager

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