"Friendly and reassuring staff made everything..."

About: BPAS Doncaster Clinic

Having already had a scan and a consultation at a different clinic I felt this made everything easier. After waiting a while I had an initial assessment to make sure everything was Ok and I still wanted to go ahead, they asked a few questions, checked my blood pressure then talked me through what would happen, I then went back to the waiting room and was seen again within the hour.

Although some people may have felt rushed I thought it was all very efficient, the staff are so friendly I would encourage people to ask as many questions as possible, especially in the initial meeting (no question is a stupid one, trust me). I was talked through everything as it happened and then afterwards they encourage you to be up and moving as soon as possible.

I then went to get something to eat and drink then sat in a second waiting room until I was seen again, I then became very hot, dizzy and felt sick. The staff were brilliant, dealt with me straight away, took me to a separate room where I was monitored until I felt well enough to go home.

Although this isn't ever going to be a pleasurable experience they couldn't really have done much better. Everything is so clean and the staff are so willing to answer any questions you might have. I was initially dreading the experience but I wish someone had told me, honestly it's not that bad.

I had the surgical abortion under GA, this was the best option for me. I hope if anyone has to go through this they feel as well looked after and reassured as I did.

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Response from BPAS Doncaster Clinic

Thank you for taking the time to post your feedback.

I am very pleased that you felt supported throughout your care pathway. We are most grateful for your kind comments, which will be shared with the staff involved in your care.

Kind regards, Pam Field, BPAS Client Engagement Manager (email: clientservices@bpas.org).

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