"Serious concerns about the doctor's attitude."

I was called to a consultation with the rheumatology clinic on 3 March 2016. I told the specialist nurse that my knee was swollen, it was difficult to walk, and I thought perhaps the arthritis had spread to the knee. She said that I should get an X-ray, but she could not authorise an X-ray because she was not a doctor. The nurse said that they would “wait outside the door” of the doctor, and ask the doctor to authorise an X-ray.

I waited in the consulting room., the doctor burst in a few minutes later. The doctor was not happy., they said something about a 15-minute consultation period and was clearly angry about the nurse asking them to authorise an X-ray. I don’t need an X-ray to diagnose arthritis the doctor said. I asked the doctor how the symptoms could be properly diagnosed without an X-ray. If you don’t like it, the doctor said,

I will send you back to your GP.

I felt really bad. I left the clinic with a swollen and painful knee, without a diagnosis, without advice, and feeling upset at the doctor’s unprofessional attitude and anxious about how to deal with this very painful knee.

I do not think that the doctor's approach to the situation was good. I can see no reason why they were so angry. I now need to get treatment!

I decided that I shall write to Minerva Clinic to ask for its diagnosis of this very painful knee and, if Minerva Clinic cannot tell me what is wrong and prescribe suitable treatment, then I shall make a formal complaint.

I should add that I find the nurses at the clinic really good and helpful. I have attended over the past 2 years for blood tests.

There has not been a single occasion when the nurses have not been excellent. My experience on 3 March 2016 was very embarrassing and disappointing. I have never seen a doctor behave in this way.

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Responses

Response from Minerva Health Centre

Many thanks for providing feedback on our services. We are sorry that you were disappointed and embarrassed during your experience and would like to reassure you that we take concerns raised seriously and would welcome the opportunity to explore your experience further. If this is something that you would be interested in please contact us on 01772 695315 or at customer.care@lancashirecare.nhs.uk

Regards,

Sarah Harrison, Customer Care Manager

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