"TIA Event"

About: Royal Preston Hospital

My mother was taken to A&E on Monday with a TIA (stroke) She sat in an over crowded corridor for a long time with a blood pressure reading of 217/100. As you can imagine at 79 she was anxious and afraid. To cut a long short, it was some time before a nurse arrived and took her bp again (still dangerously high) and at least 3 hours before a doctor arrived and took a brief history (no meds given). At least another 2 hours before clopidogrel was given. She was then (much to my surprise sent home and told to come to the stroke clinic in the morning where an mri revealed she had indeed had a stroke. Again sent home with meds and waiting further tests in a months time, which in my opinion should be done far sooner. It's unfortunate that my brother works hard within the NHS to improve matters but they are never resolved but get far worse.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I was sorry to hear of your mother's experience as I can appreciate how concerning and upsetting it was for her and for you all as a family. Whilst the workload of our Emergency Departments is unpredictable, the demand on that service is frequently high, which does unfortunately mean that patients do sometimes have to wait to be seen. Nevertheless, we would have expected a nurse to have seen your mother and to have arranged a timely medical review as indicated by her clinical condition. I have raised your concern with the Matron for the Emergency Department to ensure your mother's experience is shared with staff to aid learning. You have also expressed concern about the length of time your mother is now having to wait to undergo further investigations; if you would like to discuss her situation in more detail, or if you are concerned about the time interval, can I ask you to please contact our PALS team on 01772 522972, who will be able to liaise with the relevant clinicians to assess whether those investigations should be expedited.

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Response from Stroke Association, Stroke Association

Hello,

We noticed your post and thought you may be interested to hear about the work of the Stroke Association and how we may be able to support you and your mother. We are the leading charity in the UK changing the world for people affected by stroke.

Our Stroke Helpline is there for anyone who has been affected by stroke. You may want to know more about stroke and its effects, be looking for practical information and support, or simply need someone to talk to. The Stroke Helpline is open Monday, Tuesday, Wednesday and Friday from 9.00am to 5.00pm and on Thursday from 9.00am to 3.30pm. The helpline number is 0303 30 33 100. You can also email us at info@stroke.org.uk. We also have a range of services across the UK, providing information, advice and support to stroke survivors and their families. You can find out if there is a service in your area from our website www.stroke.org.uk/finding-support

We were sorry to hear of your mother’s stroke and that you feel she did not receive good care. It sounds as though the hospital is willing to look into your concerns but as suggested, if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients and their relatives, answers their questions and resolves their concerns as quickly as possible.

Finally, you can also find lots of information about stroke on our website at www.stroke.org.uk. You can read about our services and download all of our publications free of charge. There is news about our campaigns to improve services for stroke survivors, national and local events and our research programmes. You can also join TalkStroke, our online forum where you can meet other people affected by stroke and share your experiences.

I hope that this is helpful and that your mother is now getting the support that you need to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

Stroke Association staff are not medically trained and the information provided does not replace information given to you by your own healthcare provider.

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